Frequently Asked Questions
Everything you need to know about your Hush Puppies experience.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since fit can vary by style, we recommend measuring your foot in centimeters and comparing it to our chart for the most accurate fit.
What is your return policy for online orders?
We offer a 30-day return policy for unworn items in their original packaging. Simply initiate a return through our online portal to receive a prepaid shipping label.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your footwear sooner.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna.
How should I care for my suede Hush Puppies?
To maintain the quality of our suede products, we recommend using a specialized suede brush and a water-repellent spray. Avoid wearing them in heavy rain to prevent staining.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to follow your package's progress.